Mark Landiak is Executive Director of WiBOC, President of Corporate Dynamics Inc. and a recognized industry expert in making wireless dealerships profitable. He is the the author of Customer Service Isn't A Department... It's YOU! and Beat Your Best - A Manager's Guide to Coaching Performance. He has been featured in INC. Magazine, Personal Selling Power, HR News, Selling Magazine and on ABC and CNN as a subject matter expert on sales and service Issues. Contact Mark at
Jonathan Bergman "JB" is the CEO Of Hire Well Now. He has been in retail sales and marketing for more than 20 years. By utilizing better on boarding and pre-employment screening measures, he successfully led 40 cellular operations to increasing revenues and profits every year. JB understands the many pitfalls, challenges and mistakes independent retailers must overcome in this new era of operating business profitably. JB facilitate's training sessions with retailers across the country in the areas of sales, management, employee pre-employment screening and on boarding. Contact JB through jb@wiboc.org.
Michelle Filicicchiahas a passion for improving customer
service. For over 20 years, her highly focused and informative workshops
take companies through a collaborative process that drives excellent
customer service throughout their organization. Michelle is the
President of Raising The Bar Services. Contact Michelle through
John Forsberg
has an extensive background in Quality, Six Sigma and Process Improvement. For 25 years he has had a variety of Quality Engineering and Quality Management Positions. John has authored a variety of papers on error reduction, product and process improvements and product reliability. John also has 10 years of Customer Service and Technical Support management experience in a front line Contact Center environment. Innovations were implemented in reward and recognition, recruiting, training and operational performance resulting in high Customer Satisfaction results. Contact John through
Andy Kaufman is a speaker, executive coach and the President of the Institute for Leadership Excellence Development Inc. His focus is transforming organizations through proven, holistic, real-world approaches. Author of Navigating the Winds of Change: Staying on Course in Business in Life. Contact Andy through
Alfred J. Lautenslager is an award winning marketing/PR
consultant, author, speaker and entrepreneur. He is the principal of
Market For Profits, a Chicago-based marketing consulting firm. His
latest book, Guerrilla Marketing in 30 Days, co-authored with Jay Conrad
Levinson, has just been released. Contact Al through
About WiBOC 
